The Alacritech Customer Support team is available to give assistance on any Alacritech product technical issues that you may have. Customers can access product support via the Customer Care Center.

Sales Administration Click here for questions about the status of your order or, for any general sales administration questions:

Support FAQs
Provides answers to Alacritech’s most commonly asked support questions.

Documentation
Includes installation guides, users guides, release notes, diagnostic tools documentation, iSCSI-related documents, and other technical documents.

Downloads
Includes downloadable drivers and diagnostic tools.

Returns
Provides instructions on Alacritech’s Return Material Authorization (RMA) process.

Customer Care Center Form
Use this form to open a technical support incident with Alacritech.

Product Registration
Register your Alacritech product(s) using our online registration system.

Limited Lifetime Warranty
All Alacritech products come with a limited lifetime warranty. Alacritech will perform the following at no charge during the life of the Product(s):

Software (Driver)

• Provide support for current driver release, plus the two prior driver releases.
• Provide workarounds and bug fixes for problems that prevent Product(s) from operating/functioning as advertised.
  
  Note: A fix may require upgrading to the latest released driver

Hardware

• Repair or replace a defective Product(s) with a like Product(s).
• Defective Product(s) will be exchanged on a one-for-one basis.
• Replacement parts may or may not be new material.
• No parts will be replaced without an RMA number.

Complete details of Alacritech’s Limited Lifetime Warranty can be found in the Alacritech Users Guide on the Driver CD (ships with Alacritech Products).